24/7 Magento Monitoring & Alerting - Real-Time Performance Tracking

Overview

Round-the-clock Magento monitoring with performance dashboards, intelligent alerting, and rapid incident response. Detect capacity constraints, memory leaks, and performance degradation before they trigger outages. Comprehensive observability giving you complete visibility into your store's health.

Monitoring Services

Performance Monitoring

Real-time tracking of page load times and response latency. Database query performance profiling. Server resource utilisation (CPU, memory, disk). Network bandwidth and traffic analysis. Visualisation on performance dashboards.

Uptime Monitoring

24/7 availability monitoring across all store pages. End-to-end synthetic testing from multiple locations. Alert generation for outages and performance degradation. Incident tracking and root cause analysis.

Application Monitoring

Error rate tracking and exception alerting. Transaction tracking measuring customer experience. Database connection pooling and query analysis. Cache hit rates and invalidation effectiveness. Observer and plugin performance profiling.

Infrastructure Monitoring

Server health and resource utilisation. Database performance and query analysis. Memory usage and leak detection. Disk space and storage capacity. Network connectivity and bandwidth.

Security Monitoring

Failed login attempt tracking and alert thresholds. Suspicious activity detection. File integrity monitoring catching unauthorised changes. Access log analysis for attack patterns. Threat intelligence integration.

Custom Dashboards

Real-time performance dashboards accessible 24/7. Key performance indicator (KPI) tracking and visualisation. Business metrics (revenue, orders, conversion). Anomaly detection highlighting unusual patterns.

Alert Management

Intelligent alerting preventing alert fatigue. Alert escalation if critical issues persist. Multi-channel notifications (email, SMS, Slack). Clear incident descriptions enabling rapid response.

Incident Response

Immediate alert to on-call team for critical issues. Sub-30-minute incident response time. Clear communication about status and ETA. Root cause analysis and prevention planning.

Technology Stack

Monitoring: New Relic, Datadog, Prometheus, custom monitoring
Visualisation: Grafana dashboards, real-time KPI displays
Alerting: Intelligent alert management with escalation
Logging: Centralised log aggregation (ELK stack, Datadog)
Profiling: Blackfire for code-level performance analysis
Security: OSSEC for file integrity, fail2ban for intrusion detection

Monitoring Approach

Baseline Establishment

Measure normal performance characteristics. Establish alert thresholds based on baselines. Define SLAs and performance targets. Document normal versus abnormal patterns.

Real-Time Tracking

Continuous monitoring of all key metrics. Automatic alert generation when thresholds exceeded. Incident tracking from detection through resolution. Performance trend analysis.

Root Cause Analysis

Detailed investigation of incidents and anomalies. Database query analysis when performance degrades. Code profiling identifying bottlenecks. Infrastructure assessment detecting capacity issues.

Continuous Improvement

Regular review of alert thresholds and effectiveness. Adjustment of monitoring parameters based on learnings. Infrastructure scaling to prevent future incidents. Performance optimisation based on profiling data.

Key Metrics Monitored

Performance Metrics

Page Load Time: Target <2 seconds for 95th percentile
Time to First Byte: Target <200 milliseconds
Database Query Time: Target <50 milliseconds average
Error Rate: Target <0.1% (most errors are user input validation)
Cache Hit Rate: Target >70% for effective caching

Availability Metrics

Uptime: Target 99.9% (8.76 hours downtime annually)
Response Time: Target <500 milliseconds 95th percentile
Failed Requests: Target <0.1% of transactions
Timeout Rate: Target <0.01% of requests

Infrastructure Metrics

CPU Utilisation: Target <70% average, <85% peak
Memory Usage: Target <70% utilisation with headroom
Disk Space: Alert when >80% capacity used
Network Bandwidth: Monitor for unusual spikes

Security Metrics

Failed Logins: Alert after 10 failed attempts per account
Malware Scans: Daily scans, immediate alerts on detection
File Integrity: Track all changes to core and critical files
Attack Patterns: Detect and block common attack signatures

Alert Configuration

Critical Alerts: Immediate notifications requiring urgent response

Store completely down or unavailable
Database connectivity failures
Payment processing failures
Security incidents or malware detection

Major Alerts: Rapid response needed within 30 minutes

Performance degradation >50% below baseline
Memory or CPU utilisation >85%
Error rate >1%
Multiple transaction failures

Minor Alerts: Monitor and investigate during business hours

Performance degradation 20-50% below baseline
Disk space >80% utilisation
Cache hit rates <60%
Unusual but non-critical patterns

Monitoring Benefits

Proactive Detection: Identify issues hours or days before customer impact.

Rapid Response: Detailed alerts enabling quick diagnosis and resolution.

Performance Insights: Continuous data informing optimisation priorities.

Compliance Ready: Audit trails and monitoring logs supporting compliance requirements.

Capacity Planning: Trend analysis predicting infrastructure needs.

Typical Incidents Caught

Memory Leaks: Observer or extension causing memory growth
Query Bottlenecks: Inefficient queries causing database timeout
Cache Issues: Improper cache invalidation causing stale content
Disk Capacity: Log files or temp files consuming disk space
Traffic Spikes: Unexpected traffic causing resource exhaustion
Integration Failures: Third-party system integration errors
Security Incidents: Malware or attack detection

Uptime SLA

Target: 99.9% uptime (8.76 hours downtime annually)
Response Time: <30 minutes for critical incidents
Resolution Target: Most incidents resolved within 2 hours
Monthly Reports: Uptime summaries and incident analysis

Why Choose Our Monitoring Services

24/7 Coverage: Always-on monitoring ensures nothing slips through.

Expert Analysis: Our team interprets monitoring data and responds rapidly.

Customised Thresholds: Alerts calibrated for your specific requirements.

Root Cause Focus: We don't just alert on symptoms—we identify and fix root causes.

Related Services

Emergency Response: Rapid incident recovery when issues occur
Performance Optimisation: Address identified bottlenecks
Infrastructure Management: Scaling and infrastructure optimisation
Maintenance: Prevent issues through proactive care

Monitoring Dashboard Features

Real-Time Metrics: Live performance and availability tracking
Historical Analysis: Trend analysis and performance history
Alert Status: Current and recent incidents
Performance Comparison: Current versus historical baselines
Custom Reports: Weekly/monthly performance summaries

Typical Monitoring Costs

Basic Monitoring: Performance and uptime tracking. £300-£500/month
Standard Monitoring: Plus application and security monitoring. £800-£1,200/month
Premium Monitoring: Plus incident response and root cause analysis. £1,500-£2,500/month
Enterprise Monitoring: 24/7 dedicated support with custom SLA. £3,000+/month

Next Steps

Get complete visibility into your Magento store's health. Contact us to implement comprehensive monitoring and alerting for your platform.