Edmonds Commerce - Laravel Maintenance & Support
Overview
Ongoing maintenance, dependency updates, monitoring, and bug fixes. Keep your Laravel applications secure, performant, and up-to-date.
What We Provide
Production support for Laravel applications. From routine maintenance and dependency updates to emergency incident response and performance monitoring, we keep your applications running reliably.
Support Services
Dependency Management
Keep your Laravel and package dependencies current with security patches and features.
Dependency Services:
- Automated dependency updates
- Security vulnerability scanning
- Breaking change analysis
- Dependency compatibility testing
- Update batching and testing
- Changelog review and testing
Security Updates
Proactive security monitoring and patching.
Security Features:
- Security vulnerability scanning
- CVE monitoring and assessment
- Immediate patching for critical issues
- Security audits and assessments
- Penetration testing
- Compliance validation
Performance Monitoring
Continuous monitoring of application health and performance.
Monitoring Capabilities:
- Real-time performance metrics
- Error rate tracking
- Response time monitoring
- Server health monitoring
- Database performance tracking
- Queue health monitoring
Bug Fixes
Professional bug investigation and fixing.
Bug Fix Services:
- Bug triage and prioritisation
- Root cause analysis
- Systematic fixing
- Regression testing
- Hotfix deployment for critical issues
- Long-term fix development
Maintenance & Upkeep
Routine maintenance tasks that keep applications healthy.
Maintenance Tasks:
- Log file cleanup
- Cache purging
- Database optimisation
- Temporary file cleanup
- Configuration reviews
- Documentation updates
Monitoring & Alerting
Real-Time Alerts:
- High error rates
- Slow response times
- Database connection failures
- Queue job failures
- Server resource exhaustion
- Disk space warnings
Dashboards:
- Application health overview
- Error tracking and trends
- Performance metrics
- Resource utilisation
- User activity patterns
- Revenue metrics (for e-commerce)
Support Tiers
Essential Support
Scheduled maintenance and standard business hours support.
Includes:
- Dependency updates (monthly)
- Security patching
- Performance monitoring
- Bug fixes (next business day)
- Documentation updates
Premium Support
Priority response with extended coverage hours.
Includes:
- Everything in Essential
- Priority bug fixes (2-hour response)
- Immediate security patching
- Extended support hours
- Quarterly performance reviews
- Architecture guidance
Dedicated Support
Full-time dedicated team for your application.
Includes:
- Everything in Premium
- Dedicated support team
- Proactive monitoring and optimisation
- Architecture leadership
- Team training and mentoring
- Roadmap planning
Emergency Response
Critical Issues: 1-hour response time for production outages.
Process:
- Incident acknowledgement
- Root cause investigation
- Temporary workaround if needed
- Permanent fix development
- Testing and deployment
- Post-incident review
Technology Stack
- Laravel 8+ support across versions
- PHP 8.0+ for modern applications
- PostgreSQL and MySQL support
- Redis monitoring and tuning
- Kubernetes deployment monitoring
- Application Performance Monitoring (APM)
Update Frequency
Security Patches: Deployed immediately for critical issues.
Dependency Updates: Monthly review and testing. Deployed in tested batches.
Major Updates: Quarterly or as needed. Carefully tested before deployment.
Laravel Version Upgrades: Planned and scheduled. Managed through careful testing.
Proactive Maintenance
Monthly Reviews:
- Dependency update planning
- Security audit
- Performance trend analysis
- Error pattern review
Quarterly Reviews:
- Architecture assessment
- Scalability planning
- Technical debt evaluation
- Feature roadmap alignment
Annual Reviews:
- Long-term technology strategy
- Framework version planning
- Infrastructure scaling strategy
- Team capacity planning
Target Audiences
Startups & SMBs: Cost-effective support for growing applications.
Enterprises: Dedicated support for mission-critical systems.
Managed Service Customers: Outsourced application maintenance.
Non-Technical Teams: Technical management without in-house expertise.
SLA Guarantees
Uptime: 99.9% uptime commitment for monitored systems.
Response Times:
- Critical: 1 hour
- High: 4 hours
- Medium: 24 hours
- Low: 72 hours
Fix Timelines:
- Critical: Same day
- High: 2-3 days
- Medium: 1 week
- Low: 2 weeks
Knowledge Transfer
Onboarding:
- Application architecture review
- Deployment process documentation
- Monitoring and alerting setup
- Team training sessions
Documentation:
- Runbooks for common tasks
- Emergency procedures
- Configuration guides
- Troubleshooting guides
Related Services
Laravel Development: New feature development for your applications.
API Development: REST and GraphQL API development and integration.
Performance Optimisation: Specialised performance tuning and optimisation.
Infrastructure & DevOps: Kubernetes, Docker, and deployment infrastructure.
Contact
Based in the UK, serving global clients. Discuss your support needs, monitoring requirements, or maintenance strategy.