Edmonds Commerce - Symfony Ongoing Support
Overview
Maintenance, security updates, and dependency management. Keep your Symfony applications secure, performant, and up-to-date.
What We Provide
Production support for Symfony applications. From routine maintenance and security updates to performance monitoring and emergency incident response, we keep your applications running reliably.
Support Services
Dependency Management
Keep your Symfony and package dependencies current with security patches.
Services:
- Automated dependency scanning
- Security vulnerability monitoring
- Breaking change analysis
- Dependency update planning
- Testing and validation
- Production deployment
Security Updates
Proactive security monitoring and immediate patching.
Security Services:
- CVE monitoring for Symfony and dependencies
- Vulnerability assessment
- Emergency security patching
- Regular security audits
- Penetration testing (optional)
- Compliance validation
Performance Monitoring
Continuous monitoring of application health and performance.
Monitoring Capabilities:
- Real-time performance metrics
- Error rate tracking
- Response time monitoring
- Database performance
- Queue health monitoring
- Resource utilisation tracking
Bug Fixes
Professional bug investigation and resolution.
Bug Services:
- Bug triage and prioritisation
- Root cause analysis
- Systematic fixing
- Regression testing
- Hotfix deployment for critical issues
- Post-fix verification
Maintenance & Upkeep
Routine maintenance tasks that keep applications healthy.
Maintenance Tasks:
- Log file management
- Cache clearing and optimisation
- Database maintenance
- Temporary file cleanup
- Configuration reviews
- Documentation updates
Monitoring & Alerting
Real-Time Alerts:
- High error rates (>1%)
- Slow response times (>1000ms)
- Database connection failures
- Queue job failures
- Server resource exhaustion
- Disk space warnings
Monitoring Dashboards:
- Application health overview
- Error tracking and trends
- Performance metrics
- Resource utilisation
- User activity patterns
- Business metrics
Support Tiers
Essential Support
Scheduled maintenance and standard support.
Includes:
- Dependency updates (monthly)
- Security patching
- Performance monitoring
- Bug fixes (next business day response)
- Documentation updates
- Monthly status reports
Premium Support
Priority response and extended coverage.
Includes:
- Everything in Essential
- Priority bug fixes (2-hour response)
- Immediate security patching
- Extended support hours (8am-6pm)
- Quarterly performance reviews
- Architecture guidance
Dedicated Support
Full-time team dedicated to your application.
Includes:
- Everything in Premium
- Dedicated team available
- Proactive optimisation
- Architecture leadership
- Team training and mentoring
- Strategic roadmap planning
Emergency Response
Critical Issues: 1-hour response time for production outages.
Incident Response Process:
- Incident acknowledgement and triage
- Root cause investigation
- Temporary workaround if needed
- Permanent fix development
- Testing and validation
- Production deployment
- Post-incident analysis
Technology Stack
- Symfony 5+ support
- PHP 8.0+ applications
- PostgreSQL and MySQL support
- Redis monitoring
- Message queue monitoring
- Application Performance Monitoring (APM)
- Docker and Kubernetes support
Update Frequency
Security Patches: Deployed immediately for critical vulnerabilities.
Dependency Updates: Monthly review cycle. Tested and deployed in batches.
Framework Updates: Quarterly planning. Careful testing before production.
Major Upgrades: Planned and scheduled separately with dedicated planning.
Proactive Maintenance
Monthly Reviews:
- Dependency update planning
- Security audit results
- Performance trend analysis
- Error pattern review
- Capacity planning
Quarterly Reviews:
- Architecture assessment
- Scalability evaluation
- Technical debt status
- Feature roadmap alignment
- Cost optimisation
Annual Reviews:
- Long-term technology strategy
- Framework version planning
- Infrastructure evolution
- Team capacity assessment
- Compliance review
SLA Guarantees
Uptime Commitment: 99.9% uptime for monitored systems.
Response Times:
- Critical: 1 hour
- High: 4 hours
- Medium: 24 hours
- Low: 72 hours
Resolution Times:
- Critical: Same day
- High: 2-3 days
- Medium: 1 week
- Low: 2 weeks
Knowledge Transfer
Onboarding Includes:
- Application architecture review
- Deployment process documentation
- Monitoring and alerting setup
- Team training sessions
- Runbook development
Ongoing Documentation:
- Deployment guides
- Troubleshooting procedures
- Configuration documentation
- Emergency procedures
- Architecture diagrams
Target Audiences
Small & Medium Businesses: Cost-effective support without full IT department.
Enterprises: Mission-critical application support with SLA guarantees.
Scaling Startups: Managed support as you grow beyond internal capacity.
Outsourcing Partners: Hand off Symfony applications to reliable experts.
Cost Models
Time & Materials: Pay for actual work performed.
Retainer: Monthly fee for defined hours of support.
Dedicated Team: Full-time team assigned to your application.
Hybrid: Retainer for maintenance plus additional time & materials for projects.
Related Services
Symfony Development: Feature development and new capabilities.
Performance Optimisation: Specialised performance tuning and improvement.
Architecture Review: Comprehensive code audit and recommendations.
Infrastructure & DevOps: Kubernetes, Docker, and deployment infrastructure.
Contact
Based in the UK, serving global clients. Discuss your support needs, monitoring requirements, or maintenance strategy.